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Answered

Mobile Carousels not working on Android App but everything else works fine (including push, chats messenger, help center etc)

  • October 2, 2020
  • 1 reply
  • 56 views

Even when using the latest version of the intercom SDK (8.+), Mobile Carousels are not showing up on the android app. They are showing up fine on iOS app so the dashboard configuration is ok.

Now, on android everything else works fine with intercom - push messages, chat messenger, help center etc.

Best answer by Roy

Hello @user359​ ,

Can you check if you are targeting Android users?

target

Please, also check "Who will receive this" Section.

 

If this doesn't work, will be better if you contact Intercom support directly.

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  • Expert User
  • 1152 replies
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  • October 2, 2020

Hello @user359​ ,

Can you check if you are targeting Android users?

target

Please, also check "Who will receive this" Section.

 

If this doesn't work, will be better if you contact Intercom support directly.


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