Skip to main content
Answered

Modal in an custom Inbox app


I’m building a custom Inbox application and would like to know the best way, if possible, to open a modal within the app.

For example, in the native Intercom Shopify app, a modal is triggered when the agent clicks on 'Create Order.' Can anyone share the most effective approach to achieve this functionality? I’ve read the documentation and can only see an iFrame style approach for Messenger apps, not Inbox. Any help would be greatly appreciated. 

Thanks

-Rony

Best answer by mateusz.leszkiewicz

Hi ​@Rony Fayyad, It’s Mat from the Support Engineering Team 😀

I think you are referring to our Canvas Kit to build the Inbox application. You can find the developer documentation for this here.

View original
Did this topic help you find an answer to your question?

3 replies

mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi ​@Rony Fayyad, It’s Mat from the Support Engineering Team 😀

I think you are referring to our Canvas Kit to build the Inbox application. You can find the developer documentation for this here.


  • Author
  • New Participant
  • 1 reply
  • December 26, 2024

Thanks ​@mateusz.leszkiewicz for your response. I've reviewed the Canvas Kit documentation thoroughly and found that it does not support showing a modal from the Inbox app.


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

In that case I am afraid that we don't have the workaround for this at the moment.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings