New Reference attribute in Conversation not showing on workflow

Question

I’ve added a new attribute to my Conversation object. The attribute is a Reference to a Custom Object. I have a workflow, and I’m trying to branch off a value in the Custom Object, but the newly added reference in the Conversation is not showing up. I have a Custom Action that’s populating the Custom Object and mapping the reference in the Conversation to the new object. Any clue what could be going on? Do new attributes take a long time to propagate to workflows?

Jacob Cox · Accepted Answer

Hi @Carlos Perez Toro!The Referenced custom object will only get added to the specific conversation that is associated with the workflow at that time. So you would have a Workflow trigger the Custom Action, the CA call is successful, then you should be able to access that referenced object in the dropdown menu that appears when you click on the {..} emblem that appears when hovering in a Workflow’s Message composer (see below)Our Help Center has a number of articles on the subject of using Custom Actions and Objects. Thisarticle discusses how to incorporate them into workflows.Let me know if you’re still having issues after looking over all of the above!

Carlos Perez Toro · Answer

custom action mappingconversation with reference to custom Shipment objectshipment_to_dispute reference fields do not show up, although other references show.

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