Outlook calendar app periodically doesn't work and shows no availability

Question

We use the Outlook Calendar app for leads to book demos. There has been issues over the last few months where sometimes it will work (show availability for the sales team on a round-robin basis) and other times, it will not work (show that there is no availability). There has always been availability across the team, we’ve checked that everyone has the right settings, availability and that our calendars are still connected but we still have the issue. I’ve tested in incognito mode, on a different device, on a different browser and sometimes it works, sometimes it doesn’t. Has anyone else had this issue and managed to fix it permanently?

Eden · Accepted Answer

Hi @Paige Lee👋 Eden from the support engineer team here.It looks like a support teammate responded to the conversation you started about this already, but to reiterate, a good first step here would be to uninstall and reinstall the app-- especially if it was last installed some time ago. If you are still having issues after that, please feel free to reach back out in that support conversation and they will be able to continue troubleshooting with you.

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