Prevent Stripe from creating duplicate users?

Question

I’m trying to bring down the number of duplicate emails in Intercom so I can actually use the Hubspot integration. It looks like one of the culprits is the Stripe integration. Many of my duplicates look like this: User 1:email = jane@doe.com	user_id = foobar	stripe ID = unknownUser 2:email = jane@doe.com	user_id = unknown	Stripe ID  = abcdefI can manually go through and archive these junk users that Stripe has created, but then my question is:Can I prevent Stripe from doing that in the first place? Can it just wait for the “good” user (one with a user_id) and attach the stripe data to that one?	If I archive the stripe-connected user, will Stripe attempt to find and resync with the good user?

mateusz.leszkiewicz · Accepted Answer

HiFaye Campbell, It’s Mat from the Support Engineering Team 😀To prevent duplicates, you can assign unique user_ids to leads and ensure that the same user_id is used when they log in, preventing the creation of a duplicate account.Additionally, implementing identity verification across all platforms and enabling this feature in your security settings can help.To resolve the issue with existing duplicates, you should consolidate your user base by merging user and lead accounts that share the same email address using the API, and then archive the duplicate lead accounts. After consolidating your user base, reinstalling Stripe will initiate a fresh sync.It's worth noting that the behaviour of Stripe syncing when there are duplicate accounts can be inconsistent, as the integration is not designed to update two accounts with the same email address.If you're using a merge API, the timing of the merge relative to when Stripe info is updated could be a factor.Reinstalling the Stripe app may help to start a fresh sync and resolve timing issues.If reinstallationdoesn't work, it might be due to some bug that we are not aware of.Please reach out to us via Messenger in your workspace toaddressthe issue.

Blueprint · Answer

Hello,I wanted to follow up on this question as I’m seeing similar duplicates with our Stripe integration. I understand that setting a user_id will help prevent duplicates.How can I make use the user_id with the Stripe integration when the user_id is not part of the Stripe customer record. Does the Stripe integration use anything other than email address for identity resolution?Thanks,Dan

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