Hi,
My company uses Salesforce Account Teams. One of the roles is “Client Success”.
I would like whomever is assigned to that role, to be considered the ‘company owner’ in intercom, so that incoming conversations / tickets will be auto-assigned to that person.
Putting it another way, I wish there was a field in intercom called “Owner” and I could assign that team to that owner. I could not find such an intercom field. Perhaps this can be done with a custom field + automation workflow?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/6e0e9b63-7d37-4c60-8dc8-39d6be623c83.png)