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Send Stripe data to our user instead of the billing email contact

  • April 13, 2021
  • 1 reply
  • 33 views

We use the Stripe Intercom App.

We use Stripe customer portal.

In our flow, users first signup in our application for a free trial and if they convert, they will enter their payment info in the Stripe customer portal. 

In the Stripe customer portal, users have to enter a billing contact email which is often different than the login email in our application.

As a result , the Stripe Intercom integration create a new user (billing user) with the billing contact email and the Stripe signup details are not sent to the actual user in our application.

 

Is there a way to have Stripe send the signup details to the actual user email?

Best answer by Roy

Hello @philippe l​ 👋, Welcome to Interconnect.

 

This problem is not related to Intercom, you should config your application <> Strip customer portal integration and pass customer e-mail address.

 

In Stripe Customer Portal settings there is an option to disallow customers to update their e-mail address via Customer portal. Maybe disabling this option resolves this issue?

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  • April 14, 2021

Hello @philippe l​ 👋, Welcome to Interconnect.

 

This problem is not related to Intercom, you should config your application <> Strip customer portal integration and pass customer e-mail address.

 

In Stripe Customer Portal settings there is an option to disallow customers to update their e-mail address via Customer portal. Maybe disabling this option resolves this issue?

Update


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