Hey Bee,

Slack needs to reauthorize Intercom. Where it reads  “Make sure the app is setup”. Click “Go to settings”. From there, it will ask you to authorize Intercom again.

After authorization, you’ll see a prompt that reads “Please set up some rules to start receiving notifications”. This is their way of asking you to choose what Slack channels you want to be linked. Hope this helps!

@Rekardo Thomas thanks for the advice. 

I just uninstalled and installed the integration again and it worked. But it wasn’t clear why the reinstall option do not work. 

Can be closed.

Does this app still exist? or is there an alternative? 

Hi there, It’s Mat from the Support Engineering Team

Slack convert is not supported anymore, hence you can't re-install it.

You can use our new Slack integration app.

Please let me know if you have any questions about this