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We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura)

  • January 17, 2024
  • 1 reply
  • 82 views

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura). 

Best answer by Jacob Cox

Hi @Madhura Kurdukar !

I’m not familiar with out Lightning Aura is set up. That said, if it allows you to add your own scripts to the HTML then you should be able to install the Intercom Messenger there just like you would on your own website or app. These two Help Center articles, discuss how to install the Messenger for Vistors/Leads and for Logged-in Users

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • January 21, 2024

Hi @Madhura Kurdukar !

I’m not familiar with out Lightning Aura is set up. That said, if it allows you to add your own scripts to the HTML then you should be able to install the Intercom Messenger there just like you would on your own website or app. These two Help Center articles, discuss how to install the Messenger for Vistors/Leads and for Logged-in Users


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