Would it be possible to initialize a canvas kit app without manual teammate action?

Question

As far as I understand I can only initialize the app if a teammate manually triggers it in messages for example. What I would like to achieve is an app initializing as a response to a closed conversation. In my imagination that would be possible if I could send a request to an API that initializes the app for the closed conversation after I receive a notification to a webhook connected to the app. Thus there is no chance of a teammate forgetting to initialize it, or deliberately not doing so for any reason. Is that possible, or perhaps I need to look for some other option to achieve this? Thanks

Sam · Accepted Answer

Hi there! &#128075; It's not possible to send a Canvas Kit app with the API. It is only possible to send attachments in replies through the API, not apps.

Anonymous · Answer

Hey @max r12​we just released a new update that allows you to customize what apps are automatically sent to leads or users when conversations end. More information is below, and here is a link to the changelog.To customize your workflows:Navigate to the Operator > Task Bots > For Users / For Leads area.Go to the “Ask for conversation rating” section.Click “Use your own app when closing conversations.”Choose one from the list of installed applications, or explore theIntercom App Storeto install a new app to use.This may seem obvious, but you can only use Messenger apps (in other words, apps that can be used inside the Intercom Messenger) for this functionality. I hope this helps, and let me know if you have any other questions!

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