- Our use case:
- On Domain A we have hosted products A , X and Z
- Domain B we have hosted product A, B and C
Note product A is common in both the domains
- Help center is hosted on a sub-domain of domain A and has collections for ALL the products A, B,C X, Z
- Want to show Collections in Help space in Messenger as follows:
- users who logged into domain A are shown Articles for A, X and Z (In Messenger Help)
- users logged into domain B are shown Articles A, B and C (In Messenger Help)
Articles - Audience Rules : Confused!
Best answer by Nathan Sudds
If you want to hide the content, then I think audience targeting is your best option.
If it's just about making sure the messenger highlights the right products to users you may have other options you could try but I'd probably need to connect to talk it through more in order to figure out any other options. Feel free to DM me here in the community if you want to talk it over.
As far as I can remember, tags on articles are for internal use with the team and aren't visible to users, I don't know if you can create anything customer facing with them. I believe it's only collections for the customer side.
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