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Best practices for using/setting up our available features?

  • 20 January 2025
  • 1 reply
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Ben Griese

Hi! I have a question, along with maybe an idea.

We recently signed a new contract and have a ton of new features - yay! When getting things started and identifying what all we have available, I’m running into issues where I want to set up a feature thats visible in the section under Billing > Overview > “Features included in your subscription” to make the most of our available features, but there’s not an easily findable resource in the features section telling me how to set something up. 

Ideally, I’d LOVE a hyperlink to the article associated with each available feature, detailing how to set each specific feature up.

In the meantime though, is there a straightforward way to identify what features we have available and the correlated how-to guides?

Best answer by Jacques Reynolds

Hey ​@Ben Griese 👋 Jacques here fromIntercom Support. I hope all is well with you today! Glad to hear you’re excited to use your new available features with Intercom.

To identify the features available in your subscription as you said, you can click on "See features in your subscription" to view the full list of features included in your plan.

From there, you can use our Help Center Guides. You can search our Help Center for specific setup articles related to each feature.

Hope this helps!

 

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Jacques Reynolds
Intercom Team
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Hey ​@Ben Griese 👋 Jacques here fromIntercom Support. I hope all is well with you today! Glad to hear you’re excited to use your new available features with Intercom.

To identify the features available in your subscription as you said, you can click on "See features in your subscription" to view the full list of features included in your plan.

From there, you can use our Help Center Guides. You can search our Help Center for specific setup articles related to each feature.

Hope this helps!

 


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