It's currently not possible to add iFrames or any other type of HTML code to articles.

Hi folks! ! Nigel from Arcade here. 

Putting a plug in here for our customers. We’ve got many customers looking to embed Arcades into their Intercom knowledge base to educate customers in an interactive way. We’d love to be connected to the Intercom team and allow them to better help their customers.  Here’s an example of what we’re doing with Gitbook: https://docs.arcade.software/kb/build/edit

Would love to be able to embed a Scribe. Is iframe embed on the roadmap? 

Two years later and you still can’t embed something ...

Hey @Intercom team, Anand Vatsya here from Storylane.

Has there been any movement in the proposed capability of adding iframes in Intercom Help Articles? I’ve seen multiple threads on this issue dating back to over 2 years and I’d really like to emphasize again about the growing need of our customers to embed interactive demos into their Intercom-powered help articles. 

This really won’t be a big lift from an engineering standpoint at your end and here you’ll find details on how we did it with other knowledge base providers - https://docs.storylane.io/storylane-knowledge-base/sharing-demos/embedding#supported-platforms

We’d be really happy to assist you and provide all the needed support towards building this!

Hey all! Ebenezer here from Engineering Support.

Thanks for all you feedback and support regarding this feature request.

I can assure you that the R&D is aware of this feature request and are working to make this feature available as fast as they can.

Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here!

This is disappointing. I would be very happy with Intercom if they addressed this issue soon.