Confirmed this is a problem on ios Safari/Chrome/Firefox and Android. Let me know if anyone as had this problem before. Video attached. I have reached out to Intercom support as well.
Hello, having a problem with the Intercom messenger on mobile. When clicking the text input it glitches and does not come up with a keyboard or allow input. If I rapid fire click and type sometimes it lets some letters through. Desktop works fine.
Userlevel 4
- Customer Support Engineer
- 506 replies
-
23 September 2022
Hey @clayton Racheal from the Support Engineer team here 👋
I can see you are working with my teammate Sara and looking into your installation. We'll definitely need more information to troubleshoot so I will leave in the good hands of Sara.
Hi,
I am observing the same behavior but on desktop instead. On certain pages on my web application, clicking into the Messenger does not allow me to input anything at all. I can still click around in the Messenger and click to send GIF’s and emojis but I can not enter the text area to type anything.
Thanks!
Any news about this? We discovered the same behavior on our production app right now.
Thanks
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