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Help Center Product Wishlist: ability to add additional social media links with related icons.


We are currently limited to Facebook, Twitter, and LinkedIn in the Help Center...would like to be able add Instagram and others, too, please.

Best answer by Roy

I used EMOJI = )

For 📷 Instagram - (https://emojipedia.org/camera

For ▶️ / 📺 Youtube - (https://emojipedia.org/play-button/ or (https://emojipedia.org/television/

 

The simplest solution is often the best = )

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11 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 8, 2020

Hey @brian n​, why not head over to our Product Wishlist group (you'll find it if you click on "Groups" at the top of the page) and add your wishlist here?


  • Author
  • Active User
  • 14 replies
  • September 8, 2020

Thanks, Eric. But, brutally honestly, I already spent time writing it in here and can't be bothered to go spend more time joining that other group that is an "unofficial Intercom channel that occasionally gets reviewed". This is similar, to me, as in the recent product updates call where people were making suggestions and then getting told to go add that to the Product Wishlist, I thought, "Why are you making us spend our time doing that when someone (from Intercom) should simply be taking notes?"

 

I asked in this forum because I wanted to know if it was possible - having to then go spend more time suggesting it once I find out the answer seems odd to me to asked to do that.

 

Thanks, though. 🙂


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  • Expert User
  • 1152 replies
  • September 8, 2020

Hey @brian n​ , +1 for this feature.

How about adding Instagram in Footer links? Like this - "📷Instagram" = )

intercom-instagram

 

I understood that it's not the best way but you can use it until Intercom will add other social media networks there.

 


  • Author
  • Active User
  • 14 replies
  • September 8, 2020

Thank you, Roy. Very clever to put an icon in that way...yep, that worked. How'd you get the icon there like that? I'd like to do a Youtube one, too. :)


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • September 8, 2020

I used EMOJI = )

For 📷 Instagram - (https://emojipedia.org/camera

For ▶️ / 📺 Youtube - (https://emojipedia.org/play-button/ or (https://emojipedia.org/television/

 

The simplest solution is often the best = )


  • Author
  • Active User
  • 14 replies
  • September 8, 2020

Brilliant - cheers, mate! :)


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  • Expert User
  • 1152 replies
  • September 8, 2020

Cheers 🍻


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Ah, this is an excellent idea 🙂 Nice one Roy!


  • Author
  • Active User
  • 14 replies
  • September 9, 2020

Did some Googling on how to create an emoji so that I could do some logo-grabs of Instagram and YouTube...looks like it's easier to do on one's mobile than on one's computer. There are some websites that look to do it for a fee.


Forum|alt.badge.img+1

@brian n​  I don't think that would work for this particular case. Since this is a text field, it will rely on your end user's browser to display the emoji. If it's not one of the standard ones available, it will fail to load.


  • Author
  • Active User
  • 14 replies
  • September 9, 2020

Cheers, Mohamed.

 


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