Skip to main content
Answered

How can I create callouts in an article via the API?


Hi! Based on the article about formatting articles, https://www.intercom.com/help/en/articles/4103903-formatting-and-exporting-your-articles-with-the-articles-api, there doesn’t seem to be a way to POST an article through the API that has callouts. For instance:

 

Any ideas on how this might be possible?

 

Thanks!

Scot

Best answer by cameron.gumley

Hi @Scott A -- Cam from the Intercom Support team here! 

You’re observation is correct, at present there isn’t a way to add ‘callouts’, like the yellow box in your screenshot, when creating an Article via API. It just isn’t something that is supported at the moment nor is there a viable workaround for this other than manually adding the ‘callouts’ from within the Workspace UI (less than ideal I know). 

The ability to add ‘callouts’ when an Article is created by API has come up with other customers previously and has been submitted as a Feature Request to our Product Development team - I’ll go ahead and add you to the FRQ so the team is aware of your interest in this. Hopefully it’s something we see added in the near-future 🙏

Hope that at least helps clarify whats possible at the moment!

View original
Did this topic help you find an answer to your question?

4 replies

Forum|alt.badge.img+4
  • Intercom Team
  • 109 replies
  • Answer
  • January 1, 2024

Hi @Scott A -- Cam from the Intercom Support team here! 

You’re observation is correct, at present there isn’t a way to add ‘callouts’, like the yellow box in your screenshot, when creating an Article via API. It just isn’t something that is supported at the moment nor is there a viable workaround for this other than manually adding the ‘callouts’ from within the Workspace UI (less than ideal I know). 

The ability to add ‘callouts’ when an Article is created by API has come up with other customers previously and has been submitted as a Feature Request to our Product Development team - I’ll go ahead and add you to the FRQ so the team is aware of your interest in this. Hopefully it’s something we see added in the near-future 🙏

Hope that at least helps clarify whats possible at the moment!


Any updates on this? 😇


Chris Boerger

I need this too :) 


  • New Participant
  • 4 replies
  • December 9, 2024

Hi, I also would like this. Additionally, could we get the ability to change the colors of the callouts to our product colors? 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings