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How can I show Articles in the Messenger?

  • 25 June 2020
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I want to show certain articles from my Help Center in the Messenger, how can I set that up?

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Best answer by Eric Fitz 25 June 2020, 18:44

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There are two apps from our App Store which you can use to show a particular article, or a group of articles, in the Messenger home page.

 

You can use our Article Inserter app if you want to highlight a particular article in the Messenger home page.

 

Alternatively, if you want to show a group of articles together, you can make use of our https://www.intercom.com/help/en/articles/1829568-content-showcase-app-promote-relevant-content-to-customers"alt="https://www.intercom.com/help/en/articles/1829568-content-showcase-app-promote-relevant-content-to-customershttps://www.intercom.com/help/en/articles/1829568-content-showcase-app-promote-relevant-content-to-customers"target="_blank">Content Showcase app. You can use the “Top articles” template to highlight up to three articles.

 

Additionally, you can include our Article Search app to allow your customers to search your Help Center directly from the Messenger.

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