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How to set up redirects when changing help center domain

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We are moving our help center from help.tillerhq.com to help.tiller.com. The redirects tool built into Intercom will not allow us to set up redirects if the primary domain is different. See message below that’s disabling the “save changes” button.

 

Is there a way to direct on an article by article basis from the old domain to the new one using our Cloudflare set up or some other tooling?

If this isn’t possible it seems like a pretty big flaw on your part,  Intercom. Some of our help center articles bring us a lot of organic search traffic and without being able to redirect those we’re going to lose some of that SEO juice. 

 

 

Best answer by MaryJ

Intercom’s redirect tool only supports same-domain redirects, so you’ll need to handle this outside Intercom.

If you're using Cloudflare, you can set up Bulk Redirects for the old article URLs. Just export your old Intercom URLs, match them to the new ones on help.tiller.com, and upload them as a ruleset. That should preserve your SEO and avoid broken links.

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    • MaryJ
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    • April 7, 2025

    Intercom’s redirect tool only supports same-domain redirects, so you’ll need to handle this outside Intercom.

    If you're using Cloudflare, you can set up Bulk Redirects for the old article URLs. Just export your old Intercom URLs, match them to the new ones on help.tiller.com, and upload them as a ruleset. That should preserve your SEO and avoid broken links.

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      Heather P
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    • Heather P
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    • April 10, 2025

    Thank you, we figured it out :) 

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