Skip to main content
Answered

I am running emailcampaigns in mailchimp which include links directly to our articles. The mailchimp campaign report says that one article got 69 clicks, but when i check the report in intercom that article shows only "10" users watching.

  • August 31, 2020
  • 1 reply
  • 5 views

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

Best answer by Eric Fitz

Hey there @melanie k​, I'm not familiar with Mailchimp's reporting, but does the number of click reflect unique clicks, or total clicks?

View original
Did this topic help you find an answer to your question?

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • September 1, 2020

Hey there @melanie k​, I'm not familiar with Mailchimp's reporting, but does the number of click reflect unique clicks, or total clicks?


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings