If i have a file in an article, is there a way to track downloads?
Answered
Is there a way to track downloads?
Best answer by Nathan Sudds
I do wish there was something built in for this use case and maybe it’s worth adding something to the Ideas section of the forum here as well to help with that!
+2- Intercom Team
- 39 replies
Hey Ana, Shaq here with the Support Engineering team 😁!
Currently, Intercom does not support click tracking within Help Center articles. This means you cannot track link clicks or file downloads directly in articles using Intercom's built-in features. Some teams use Google Analytics as workaround. This was mentioned here: https://community.intercom.com/article-help-center-6/how-can-i-track-link-clicks-in-article-4926
I hope this helps!
+5
I do wish there was something built in for this use case and maybe it’s worth adding something to the Ideas section of the forum here as well to help with that!
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