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Migrating SalesForce articles into Intercom

  • 14 December 2023
  • 2 replies
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Has anyone been able to do this successfully? If so how? 

I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

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Best answer by bernice 5 January 2024, 13:14

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Hey Sandra! Bernice here from the Support Engineering team at Intercom🔧

There is currently no native way to migrate articles from Salesforce to Intercom, but a workaround for this would be to use the Intercom REST API to create new articles on Intercom - you can follow these steps to achieve this:

1. Use the Articles API endpoint to create a new article. The endpoint is: https://api.intercom.io/articles

2. In the body of the article, HTML is supported and you can add your screenshots using an <img> tag with the image URL as the src attribute. Make sure the image source is a complete URL (e.g., https://example.io/image.jpeg) and the file is publicly accessible. Supported file types are PNG, JPEG, SVG, and GIF.

Example HTML:
<img src="https://example.io/image.jpeg" alt="Description of the image"><br>

3. It's recommended to include a description of your image with an alt attribute for accessibility and SEO benefits.

For more details on using the Articles API, refer to the Intercom API documentation.

Bernice, Thank you for responding to my inquiry but that is a very cumbersome workflow to upload 1000+ articles with embedded screen shots. I was just looking for an easy way to upload it without having to save each screen shot with this step - tag with the image URL as the src attribute. Make sure the image source is a complete URL (e.g., https://example.io/image.jpeg) and the file is publicly accessible. 

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