Has anyone been able to do this successfully? If so how?
I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.
Has anyone been able to do this successfully? If so how?
I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.
Best answer by bernice
Hey Sandra! Bernice here from the Support Engineering team at Intercom🔧
There is currently no native way to migrate articles from Salesforce to Intercom, but a workaround for this would be to use the Intercom REST API to create new articles on Intercom - you can follow these steps to achieve this:
1. Use the Articles API endpoint to create a new article. The endpoint is: https://api.intercom.io/articles
2. In the body of the article, HTML is supported and you can add your screenshots using an <img>
tag with the image URL as the src
attribute. Make sure the image source is a complete URL (e.g., https://example.io/image.jpeg
) and the file is publicly accessible. Supported file types are PNG, JPEG, SVG, and GIF.
Example HTML:
<img src="https://example.io/image.jpeg" alt="Description of the image"><br>
3. It's recommended to include a description of your image with an alt
attribute for accessibility and SEO benefits.
For more details on using the Articles API, refer to the Intercom API documentation.
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