Migrating SalesForce articles into Intercom

Hey Sandra! Bernice here from the Support Engineering team at Intercom🔧

There is currently no native way to migrate articles from Salesforce to Intercom, but a workaround for this would be to use the Intercom REST API to create new articles on Intercom - you can follow these steps to achieve this:
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1. Use the Articles API endpoint to create a new article. The endpoint is: https://api.intercom.io/articles
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2. In the body of the article, HTML is supported and you can add your screenshots using an <img> tag with the image URL as the src attribute. Make sure the image source is a complete URL (e.g., https://example.io/image.jpeg) and the file is publicly accessible. Supported file types are PNG, JPEG, SVG, and GIF.
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Example HTML:
​<img src="https://example.io/image.jpeg" alt="Description of the image"><br>
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3. It's recommended to include a description of your image with an alt attribute for accessibility and SEO benefits.
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For more details on using the Articles API, refer to the Intercom API documentation.