Hello Intercom Community,
My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.
Here are a few questions to get the discussion started:
- What are the key elements of an effective help center article? What makes an article truly stand out?
- How do you organize your articles to make them user-friendly and easy to navigate?
- Are there any best practices for writing and formatting help center content that you've found particularly successful?
Best answer by Larissa AlbertiView original