Skip to main content
Answered

Seeking Tips for Crafting Effective Help Center Articles


blogzymedia

Hello Intercom Community,

My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.

Here are a few questions to get the discussion started:

  1. What are the key elements of an effective help center article? What makes an article truly stand out?
  2. How do you organize your articles to make them user-friendly and easy to navigate?
  3. Are there any best practices for writing and formatting help center content that you've found particularly successful?

Best answer by Larissa Alberti

Hey @blogzymedia 👋

Larissa here from Intercom Support.

We have created an article with some best practices when writing articles. You can check it here.

Adding @Milan @Kevin Bendixen @Nathan Sudds in case they have other tips as well.  

View original
Did this topic help you find an answer to your question?

2 replies

Larissa Alberti
Intercom Team
Forum|alt.badge.img+4

Hey @blogzymedia 👋

Larissa here from Intercom Support.

We have created an article with some best practices when writing articles. You can check it here.

Adding @Milan @Kevin Bendixen @Nathan Sudds in case they have other tips as well.  


  • New Participant
  • 3 replies
  • November 3, 2023

I’d recommend reading Smart Brevity. You can see how they write their articles on Axios.com. 

If you’re looking for was to manage you article updates, monitoring your docs to keep things up to date, etc., Docsfresh would be a helpful Intercom app.  


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings