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Answered

Troubleshooting Intercom on Ghost site

  • September 8, 2020
  • 2 replies
  • 13 views

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

Best answer by Roy

Hi Turquoise Stroller 318,

 

To change this you need to go to Intercom -> Messenger -> Customize the experience -> Set your welcome message;

 

intercom

 

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  • Expert User
  • 1152 replies
  • Answer
  • September 8, 2020

Hi Turquoise Stroller 318,

 

To change this you need to go to Intercom -> Messenger -> Customize the experience -> Set your welcome message;

 

intercom

 


  • Author
  • New Participant
  • 2 replies
  • September 8, 2020

Wow, what a simple solution! Previously it was set to "name" with fallback "there" so I assumed that it would automatically pop up with "Hi there" to not logged in users. But your suggestion worked so thanks :)


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