Answered

Troubleshooting Intercom on Ghost site

  • 8 September 2020
  • 2 replies
  • 12 views

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

icon

Best answer by Roy 8 September 2020, 21:54

View original

2 replies

Badge

Hi Turquoise Stroller 318,

 

To change this you need to go to Intercom -> Messenger -> Customize the experience -> Set your welcome message;

 

intercom

 

Wow, what a simple solution! Previously it was set to "name" with fallback "there" so I assumed that it would automatically pop up with "Hi there" to not logged in users. But your suggestion worked so thanks :)

Reply