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Hi! 

I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?

Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.

At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.

Is there a beaten path to follow when it comes to making help center design your own?

Thanks!

 

OK. I’m replying to myself, because I found something useful buried in the API documentation.

It looks like you can retrieve articles to use them elsewhere: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Articles/retrieveArticle/

I’d still love to see some examples if anybody can share one, but this was what I needed to start digging a little deeper. And as a product recommendation, I imagine lots of businesses in financial services, health, etc. will need disclaimers -- would be great to have a static widget where several hundred words of copy can be added at the bottom of every article (and administered centrally).

Hi Elliott Brown, It’s Mat from the Support Engineering Team 😀

We are not supporting bulk article footer changes, but we do have banner messages that would serve a similar purpose.

Please let me know if that was the answer you were looking for 😎

Thanks for your reply!

We’re using your banners elsewhere, but it’s not appropriate for this use case. We’ll probably end up doing something custom with the API (it’ll be nice to use our own nav as well). If/when we have something cool to share, I’ll post it here. I’d be really curious to see a gallery of custom implementations (and it might inform your product development to see how others seek to alter the rigid templates).

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