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Why am I getting a notification that I need to "set a passcode" when logging into the Intercom mobile app?

  • 6 October 2020
  • 5 replies
  • 13 views

Unable to access my account on my mobiIe via app. When I try to install the app, I get the notification: "Unable to signin: Your administrator needs to require you to set a passcode on this device to access this account. Please set a passcode

 

How can I fix this?

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Best answer by Roy 6 October 2020, 16:13

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Hello @alexandra l​ , ​It's more like Google Workspace rule. This is a work phone? Your company just set-up some rules, you should set-up a passcode to use account.

 

hi @roy s11​ , I have a full access permission. Where can I change those set-up rules? It is the first time that this happens. With my colleagues it was not neccesary to execute this. thanks

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@alexandra l​ , You can simply set-up a passcode to your phone and this issue should be fixed. 

 

Please, follow these guidelines: https://support.apple.com/en-us/HT204060/p>

 

If this doesn't work, please contact the Administrator, who put restrictions on this phone.

 

Let me know if this works.

 

hi @roy s11​ ,

 

it worked. I set up a pasword on the phone and I could log in. Thanks for your help

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@alexandra l​, Always Happy to help.

Have a great day.

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