Why am I getting a notification that I need to "set a passcode" when logging into the Intercom mobile app?

  • 6 October 2020
  • 5 replies

Unable to access my account on my mobiIe via app. When I try to install the app, I get the notification: "Unable to signin: Your administrator needs to require you to set a passcode on this device to access this account. Please set a passcode


How can I fix this?


Best answer by Roy 6 October 2020, 16:13

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5 replies


Hello @alexandra l​ , ​It's more like Google Workspace rule. This is a work phone? Your company just set-up some rules, you should set-up a passcode to use account.


hi @roy s11​ , I have a full access permission. Where can I change those set-up rules? It is the first time that this happens. With my colleagues it was not neccesary to execute this. thanks


@alexandra l​ , You can simply set-up a passcode to your phone and this issue should be fixed. 


Please, follow these guidelines:>


If this doesn't work, please contact the Administrator, who put restrictions on this phone.


Let me know if this works.


hi @roy s11​ ,


it worked. I set up a pasword on the phone and I could log in. Thanks for your help


@alexandra l​, Always Happy to help.

Have a great day.