@shikha d​ Did you follow this tutorial to set up your custom domain: https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6/p>

Hello @shikha d​ 👋, I hope you are doing well.

Now about the problem: It seems you haven't created a CNAME record for "motilaloswal-help.smallcase.com".

More information:

Custom Domains for Articles;

Create a CNAM record in AWS;

AWS SSL Configuration.

I hope this will be helpful, Let me know if you have any further questions about this topic.

Always happy to help.

Do we need to create a cname entry? Cloudfront origin domain is custom.intercom.help?

Hello @shikha d​ , Yes, Exactly you should create a CNAME entry.

Name - motilaloswal-help .smallcase.com

Type - CNAME

Value - custom.intercom.help

I found some demo video instruction about how to create a CNAME record in AWS:

https://www.youtube.com/watch?v=WGp2WqXjpYU/p>

Let me know if you have any further questions,

Happy to help.

Works in incognito chrome, but gives the same error when tried in normal mode. Can you please help here? We have to go live, and this is being a blocker. error message: This custom.intercom.help page can’t be found

No web page was found for the web address: https://custom.intercom.help//b>HTTP ERROR 404