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Track your customers in the Intercom platform for better relationships

  • 183 Topics
  • 546 Replies
183 Topics
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UnmuktNew Participant
asked in Contacts
How do I get Intercom to identify the user on my webapp?

I am using Intercom for my webapp. The webapp has a slack login, and I want Intercom Company, User details to be updated basis who has logged in through slack. How does Intercom currently handle this? What are the best practises that one should be aware off? Use case:Product tours need to be personalisedRules for Intercom series require metadata on user login, which Intercom currently doesnt have.

6880
Racheal
Intercom Team
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TESTNew Participant
asked in Contacts
Update "social_profiles" in contact

Hello, I'm using your API to create a contact.In contact model there is a field called "social_profiles"https://developers.intercom.com/intercom-api-reference/reference/contacts-model#social-profile-object How can I update it using API?I don't see an example herehttps://developers.intercom.com/intercom-api-reference/reference/create-contactOr herehttps://developers.intercom.com/intercom-api-reference/reference/update-contact

1290
Milan
Top Expert ✨
H
HoldenNew Participant
asked in Contacts
Creating a segmented list of users for an email blast and as I add filters using "or" - meaning to bring in other potential users, the list is actually shrinking - not sure it if is a bug?

I am creating a segment of users to send a mass email. I have a few "and" filters set... i.e. Email (Has any value) AND Country (United States). Then, I try to add another filter using AND but want to only use certain data points for the specific filter -- for example "Soccer" OR "Basketball" (we don't want to send to Baseball). For whatever reason, as I add "Basketball" - it is actually reducing the number of users in the segment. Does anyone else ever have this issue and know a workaround? I have tried a few different ways and have shown multiple people at my company to make sure it is not user error.  Thanks, Holden

1941
Daniel M15
Employee
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User327New Participant
asked in Contacts
Can't search in contacts via API

I am trying this code:$intercom = new \Intercom\IntercomClient($secretKey);$intercom->contacts->search([ "query" => $['field' => 'name', 'operator' => '!=', 'value' => 'Alice'],]); As I understood: "name != Alice" should return all my contacts.But as result I have exception: Not Found (404) in php-http/client-common/src/Plugin/ErrorPlugin.php line 83 What I do wrong?

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TimurConnector
asked in Contacts
What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

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Racheal
Intercom Team
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User110New Participant
asked in Contacts
Is there any possibility to see "the last seen" time of each user on Salesforce?

I am looking for a possible solution to obtain automatically the last seen time of each user and have it connected on Salesforce.

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Inter C12New Participant
asked in Contacts
How do I untag users?

I’ve accidentally tagged a lot of users in bulk, how do I untag them?

1990
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Employee
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AbeNew Participant
asked in Contacts
API returns user not found when the ID is correct

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

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Ron HNew Participant
asked in Contacts
How to convert users to leads?

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

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User1287New Participant
asked in Contacts
How could you create conversations from our internal clients from same domain mail ?

Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?  Best regards,Ludovic

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A
Innovator ✨
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User1062New Participant
asked in Contacts
Is there a way to list archived contacts?

We're syncing our customer's Intercom contacts to our system, and when they archive their contacts we want to know which contact we need to update on our system. Is this possible? Edit April 30After some testing. I think it's the other way around. If customers archive their user user.deleted event will be called. But again, if they archive more than 1 user (I tested archiving 2 users), the webhook event will never arrive. Also, if I permanently delete user data, no webhook will ever deliver. Then my question would change to is there a way to know a user has been deleted on Intercom or know if multiple users have been archived?

5170
Daniel M15
Employee
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Ben S12New Participant
asked in Contacts
How to automatically tag or segment users based on their email domain?

We want to automatically group all users that contact us from a specific domain, e.g. @google.com I'm not sure what best practice is, where this is Tags, Segments or other? This will also be used in our Salesforce integration to sync a field across

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Employee
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JessiNew Participant
asked in Contacts
How to disable user sync after registration?

Hello everyone, Currently my website is using wordpress and has installed the intercom plugin, the registered users are synchronized to the intercom and I am worried because the costs are increasing every month. I want to disable user sync when registering and only want to sync with a certain group "Customer" instead of "user" Customer means a customer who has made a purchase on the website. user is a user who just signed up for an account and hasn't purchased anything. Can I do it? Thank you.

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Employee
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User852New Participant
asked in Contacts
I need to undo the changes made by an specific people import, how can I?

Someone made an import that created wrong and fake users (User ID wrong for the user email) so I need to undo it but can't find a way to.

1840
A
Employee
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Jamie M11New Participant
asked in Contacts
Is it possible to create a rule (or audience segment) based on a parameter and a timeframe for that parameter changing? (Almost like creating a new event)

Is it possible to create a rule (or audience segment) based on a parameter and a timeframe for that parameter changing? (Almost like creating a new event)

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Employee
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Christine HNew Participant
asked in Contacts
Can I return all users seen between two dates?

I want to filter for all users seen between two dates. "Last seen" does not work as the users will not be included if they were seen after the closing date in the query

310
Eric Fitz
Employee
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kiranNew Participant
asked in Contacts
Can I get notified when a flag changes on a contact?

HI folks,I would like to know how can we get notified via email when a certain flag on Contact changes. A contact has Deactivated his account. We want to receive an email who has deactivated to an Email address that we provide. can you please let me know if I can use Series. I tried to use series but in the entry rules it is setting the audience or recipients to that flag with a value in it. Can someone please help regarding the same.

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Employee
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Mohamed (New Participant
asked in Contacts
Remove Intercom access from users having the same filters.

Hello,I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ? Thank you for your help !

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Eric Fitz
Employee
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User2196New Participant
asked in Contacts
How do you trigger a one-time email for an imported email list??

I uploaded a list of 30 users who accounts were lost in an outage - have imported the list, but just can't figure out how to trigger an email send. Each rule returns a 'zero' count. Can't tell if its going to send to all, some, any... Any ideas?

270
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User2225New Participant
asked in Contacts
How do I convert leads to users in the 2.x APIs?

Hi 👋 We're using the Intercom REST API 1.3 to track leads and their conversion to users. This integration has been in place for a few years. This week I've been extending this integration to add access to the articles, which was only introduced in API v2.1. My problem is that when I tried v2.1, I found that this API version doesn't have a way of converting leads to users. Is that at all possible with v2.1 or above? Ideally I'd like to keep our integration on 1 version if possible, likely the latest version, assuming API versions will eventually be dropped

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Employee
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CarlottaNew Participant
asked in Contacts
How does Intercom attribute values for UTM parameters?

Attribution model of utm parameters. Hi, my company runs campaigns on several networks (Facebook, Google Ads and others) and uses the utm fields in Intercom for tracking and reporting purposes. We'd like to know how the attribution model works. Is the attribution model first click, last click, or something else? If I see a contact came from utm_source: Facebook, does it mean they registered after clicking on a Facebook ad? Or was the FB ad the first touchpoint and maybe they registered after clicking on a Google Search ad?Thanks a lot for your help!Best,Carlotta

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Eric Fitz
Employee
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Mark T11Active User
asked in Contacts
How does Intercom define a web session?

What criteria is used to trigger the goal "web sessions increased"? I can't find a definition anywhere in the help articles. Is there a certain number or proportion of visits that cause a user to achieve this goal?

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Pete B12New Participant
asked in Contacts
How can I send Typeform results back to Intercom as custom attributes?

What would be the best way to pipe Typeform results back into customer data attributes? I would like to leverage Intercom to show a Typeform in-app that helps with segmentation but then pipe the results back into Intercom.

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A
Employee
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PoldiNew Participant
asked in Contacts
Does anyone use Intercom within Customer Care also as a CRM-system?

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

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User2149Active User
asked in Contacts
When a LEAD is merged into an existing USER profile, does it automatically move the people tag from the LEAD to the USER?

I want to send out an automated email to a USER based on a people tag that was initially added the LEAD. The email is built up so it would only trigger once the people tag (that has been added to the lead) is being added to an existing USER profile.

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Eric Fitz
Employee
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