Contacts

HI folks,I would like to know how can we get notified via email when a certain flag on Contact changes. A contact has Deactivated his account. We want to receive an email who has deactivated to an Email address that we provide. can you please let me know if I can use Series. I tried to use series but in the entry rules it is setting the audience or recipients to that flag with a value in it. Can someone please help regarding the same.

Hello,I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ? Thank you for your help !

I uploaded a list of 30 users who accounts were lost in an outage - have imported the list, but just can't figure out how to trigger an email send. Each rule returns a 'zero' count. Can't tell if its going to send to all, some, any... Any ideas?

Hi 👋 We're using the Intercom REST API 1.3 to track leads and their conversion to users. This integration has been in place for a few years. This week I've been extending this integration to add access to the articles, which was only introduced in API v2.1. My problem is that when I tried v2.1, I found that this API version doesn't have a way of converting leads to users. Is that at all possible with v2.1 or above? Ideally I'd like to keep our integration on 1 version if possible, likely the latest version, assuming API versions will eventually be dropped

Attribution model of utm parameters. Hi, my company runs campaigns on several networks (Facebook, Google Ads and others) and uses the utm fields in Intercom for tracking and reporting purposes. We'd like to know how the attribution model works. Is the attribution model first click, last click, or something else? If I see a contact came from utm_source: Facebook, does it mean they registered after clicking on a Facebook ad? Or was the FB ad the first touchpoint and maybe they registered after clicking on a Google Search ad?Thanks a lot for your help!Best,Carlotta

What criteria is used to trigger the goal "web sessions increased"? I can't find a definition anywhere in the help articles. Is there a certain number or proportion of visits that cause a user to achieve this goal?

What would be the best way to pipe Typeform results back into customer data attributes? I would like to leverage Intercom to show a Typeform in-app that helps with segmentation but then pipe the results back into Intercom.

We currently use Intercom for incoming messages via the chat, answering incoming emails and for sending outbound communication. Currently we are searching for a CRM-system for Customer Care. We want to track calls (not handled via Intercom), specific information to the customer, personal meetings with the customer. Has anyone experience with these topics? Thanks!

I want to send out an automated email to a USER based on a people tag that was initially added the LEAD. The email is built up so it would only trigger once the people tag (that has been added to the lead) is being added to an existing USER profile.

High volume, growing, and multifaceted telehealth provider requires customization and programming for its Intercom messaging/bot application. Patients call and email us daily with administrative, scheduling, and clinical questions.  It is possible to automate this workflow, improve our responsiveness and deliver a great experience to patients who require immediate assistance, especially since most of the responses to patients' questions have quick answers. We selected the Intercom platform as our first level of patient-facing interaction and have a draft design for our workflow-specific Intercom application.   We seek a knowledgeable and creative Intercom developer who can program and customize our Intercom platform to meet our patient experience objectives.

Hello everyone! I have a quick question regarding users. I need one email to count as one user.I'm seeing in my contacts' section that the same email address is appearing many times as individual lines. I'm adding an example of a member of our team as a screenshot. What I would expect here would be for all of this info to be in one and only line. I don't understand why the same email is not grouped.I tried giving a name and a company to one of them, hoping that it would group the rest, but nothing happened.  Any ideas?

How do I change the name of a segment without changing any of the filters?

Most of the leads (except 5 or 6) have suddenly disappeared from our Contact. I've checked and none of our teams has done anything to result in this. This morning we had ~1200 leads but now there are only 7. Has someone encountered this problem before? This is very concerning.  

Is it possible to restrict certain teammates from viewing certain leads?

Hello! I'm wondering why 60% of our users have unknown in the operating system intercom property. Any idea why this happens? Thanks!

Right now we use Intercom for all our communications with users, but we send some automated emails from our backend to them too. The problem we have with this is that we rely on the last contacted field for our segments, and our automated emails from the backend are not included in this field as it only takes the communications done through Intercom. Is there a way to sync these emails from the backend to Intercom so we can also include them in the last contacted field? Also, would be great to have these communications in the user's profile in Intercom so we can track all the conversations. Any idea/suggestion on how to solve this? Thanks!!

Our "users" are "people" with individual contact details (emails, names), but our subscriptions are associated with a company. So, one subscription may have several users. And, those users can be associated with multiple subscriptions!The simple way to handle this seems to be to associate the stripe subscription with a company rather than a "person". We could develop this on our end via the API and some custom properties, I guess? Any thoughts ?

We have custom data attributes with Decimal format, to hold currency dollar values. When I add them to outgoing messages, they don't get currency formatted.e.g. field value is 6252.0 - but it should display in the email as $6,252.00. How to do this?

Using a data attribute that is the subscription period end date, I want to filter users that have renewal dates between 30 and 60 days out. I'd set this up like:sub_period_end is more than -30 days and sub_period_end is less than -60 days I find no users this way. I've tried these two in the reverse order as well to no avail. Any suggestions? ( tbh the more and less than thinking, paired with the negative values, is throwing me for a loop) Going forward, I will be building a dynamic audience for this type of message where sub_period_end is exactly -30 days (that segment seems to work) - this ^ request above is for the purposes of transitioning our messages to automated from manual, and playing catchup with all those that need to go out in the next month, then launching the dynamic rule. And if the above isn't possible, I'll work with the team to find a way to identify those that may have slipped through the cracks between last month

I've actually already brought this to a conversation with Ryan from support, but I'm posting it since it seems there are almost no clear docs on the topic. While implementing Intercom in a React single-page app, I noticed the calls to Intercom('update') (as suggested by the SPA guide) weren't showing in the conversation or contact page until I hit refresh in the Intercom page. The same is true for submitted events.It's actually a bit misleading to have "now" in bright green when the user might have moved away from the current page after initiating the chat. The only place that makes it clear is

How can I track events in Intercom?

I would like to create a segment of contacts that have "Signed Up" on a different day than "Last Seen". Is there a way to do this? (I do not want to specify the date for either Signed Up or Last Seen. I just want them to be on 2 distinct days.)

I created a Segment, but want to remove some users from it. Is there a way I can do that in bulk, or do I have to go to each individual user to do it? EDIT: It does not appear I can do this even at the individual user level.

Hi, The Last Seen property does not show the correct time when listing the users. As we can see from the screenshot. There is a green circle which means the user is currently online: If I open a user profile, the field last Seen says the correct thing: Just now : For the same user there is also a problem that he does not receive a Post message from Intercom, even if he was really logged on the page. I'm thinking if that could be the reason that his data are not properly updated by Intercom... Could you please explain why the date is not updated?Thank you.

Hi community,  We have recently switched to Intercom and I need a bit of help from you guys!  On our website, we have a couple of forms, that visitors can fill out, to ultimately become leads (some MQL's, some SQL's, and some PQL's - but let's leave that out of it for now).  I am currently struggling to find out, how to create contacts automatically for people that fill out these forms.  This may be a very basic question, but my searches around the internet has left me with nothing.  Thank you, guys!