Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!
Page 1 / 1
Hey @suresh 👋 archiving users will only reduce your bill on some of our older legacy pricing plans. You appear to be on just such a plan!
When you archive contacts, the billing page will be updated with the new count within 24 hours. Looking on our backend, I can see that the reduction in contacts is reflected for your workspace.
Hey Eric - I appreciate your quick response. Your answer solves my problem. I'll update you, in case, I have any further questions. Have a nice day! Cheers
Glad that I could be of assistance!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.