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Answered

Are multiple leads/users with the same email de-duped on sending an email campaign?


If multiple leads/users have the same email address, and all these are enrolled in a Series/Email campaign, will the email be sent to that email address multiple times?

 

eg. separate leads/contacts below would receive the email 3 times?

Lead A - joe@bloggs.com

Lead B - joe@bloggs.com

User C - joe@bloggs.com

Best answer by Roy

Hi @simon h11​ , Series matching rules per user/lead once, so yes, they should receive 3 e-mails.

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6 replies

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  • Expert User
  • 1152 replies
  • Answer
  • January 8, 2021

Hi @simon h11​ , Series matching rules per user/lead once, so yes, they should receive 3 e-mails.


  • Author
  • Connector
  • 6 replies
  • January 8, 2021

Thanks for your reply. Is there any way to avoid this from happening?


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  • Expert User
  • 1152 replies
  • January 8, 2021

@simon h11​ , In this case, you should find duplicates and merge them.


  • Author
  • Connector
  • 6 replies
  • January 14, 2021

I see - so it's entirely manual?

What happens if a person clicks unsubcribe because they've received 3 emails? Is the unsubscribe applied to all leads/users with that email address?


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  • Expert User
  • 1152 replies
  • January 14, 2021

@simon h11​ , I'm not fully sure but 90% unsubscribing works per user.

In your case, the user must unsubscribe from e-mails 3 times.


  • Author
  • Connector
  • 6 replies
  • January 15, 2021

I've just tested and that is the case. Unsubscribe is only applied to the record the email was sent to.

 

So not only do we have a duplicates problem, we've got a compliance problem. I'm a bit surprised to say the least that out of the box Intercom has no way of managing dupes, and doesn't manage unsubscribes in a way that is compliant with our data protection regulations.


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