Skip to main content

Is there any roadmap for being able to add multiple email addresses to a contact?

We integrate with Hubspot and we can merge profiles together in the console along with being able to have multiple email addresses for the same contact.

 

The issue we are facing is that we have someone reach out to us who isn't authenticated and they enter their email address, it's different to the one they authenticate with and it creates a lead profile. Or the send us an email or they reply to an email in a thread from a different email address. It creates them as a lead.

We can have some users with 4 different email addresses, but they're the same person representing different brands. We treat them as 1 user in our platform also.

Intercom counts them as 4 people towards your contacts and also holds it for 90 days since the last contact which means we end up using more contacts than we really are.

 

It would be handy if you can identify them in the console and hit a merge function, the same way Hubspot does to pull them into 1 contact. And also have the additional email addresses recognised if the user were to contact you via any one of those.

Hello - Have you tried Support Ninja? We do have a Merge Conversation feature that can help - Give it a try ;)


Hello, same issue here, I would like to merge the same client that has 3 different email addresses together, thank you! :)


Same issue here. We have users that regularly use multiple email addresses


Same issue here. I need to connect multiple adresses to one customer, but ofc only reply to the one the are writing from. 


Same issue here. This is something Front currently offers that we would love Intercom to have


Reply