Is there any roadmap for being able to add multiple email addresses to a contact?
We integrate with Hubspot and we can merge profiles together in the console along with being able to have multiple email addresses for the same contact.
The issue we are facing is that we have someone reach out to us who isn't authenticated and they enter their email address, it's different to the one they authenticate with and it creates a lead profile. Or the send us an email or they reply to an email in a thread from a different email address. It creates them as a lead.
We can have some users with 4 different email addresses, but they're the same person representing different brands. We treat them as 1 user in our platform also.
Intercom counts them as 4 people towards your contacts and also holds it for 90 days since the last contact which means we end up using more contacts than we really are.
It would be handy if you can identify them in the console and hit a merge function, the same way Hubspot does to pull them into 1 contact. And also have the additional email addresses recognised if the user were to contact you via any one of those.
Best answer by Roy
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