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Can I add multiple email addresses to one contact & manually merge duplicates?


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31 replies

  • Active User
  • 11 replies
  • May 28, 2022

Hello - Have you tried Support Ninja? We do have a Merge Conversation feature that can help - Give it a try ;)


  • New Participant
  • 1 reply
  • June 2, 2022

Hello, same issue here, I would like to merge the same client that has 3 different email addresses together, thank you! :)


Same issue here. We have users that regularly use multiple email addresses


Same issue here. I need to connect multiple adresses to one customer, but ofc only reply to the one the are writing from. 


  • New Participant
  • 2 replies
  • August 6, 2024

Same issue here. This is something Front currently offers that we would love Intercom to have


thepaultucker
  • New Participant
  • 2 replies
  • January 16, 2025

As a support platform, it’s disappointing that the ability to set alternate email addresses for contacts doesn’t exist. Front, Zendesk, and Help Scout offer this. I know you’d need to set a primary email address for outbound and such, but having alternate addresses is vital to our ability to manage customer conversations in a cohesive way. Please add this, Intercom! 🙏


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