Skip to main content
Answered

Can I remove individual contacts from a segment?


Forum|alt.badge.img+1

I created a Segment, but want to remove some users from it. Is there a way I can do that in bulk, or do I have to go to each individual user to do it? EDIT: It does not appear I can do this even at the individual user level.

Best answer by Roy

@mark t12 Traphagen​ , How about using tags?

 

Create segment - Active Last 30 Day + 100 Web Session + Tag is not - Exclude

 

Once you tag some of these users with Exclude tag, they will not show in the segment.

 

is it what you are looking for?

View original
Did this topic help you find an answer to your question?

3 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • July 27, 2021

Hello @mark t12 Traphagen​ ,

 

In Intercom, segments are created by filters. so if you create a segment for the last 30-day active users, users will be removed from this segment once they don't match the following criteria.

 

Editing segments is not possible, but here is a workaround:

 

  1. Click on Segment;
  2. Save filter congiuration
  3. Delete old segment and create a new one (Based on saved filters).

 

I hope this will be helpful, let me know if there are any other questions on this topic.


Forum|alt.badge.img+1
  • Author
  • Active User
  • 20 replies
  • July 27, 2021

I understand that, but I want to, say (for this example), create a segment for "active last 30 days" + "at least 100 web sessions" but then hand exclude some users that list picks up. I'm guessing the only way is to create a name or email filter to exclude each one of them. Cumbersome for a long list!


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • July 27, 2021

@mark t12 Traphagen​ , How about using tags?

 

Create segment - Active Last 30 Day + 100 Web Session + Tag is not - Exclude

 

Once you tag some of these users with Exclude tag, they will not show in the segment.

 

is it what you are looking for?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings