- lead
- customer
- user
- teammate
- admin,
- contact
Answered
Can someone explain these Intercom phrases to me?
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Best answer by Kostas X
You forgot visitor
Teammate = Admin = A member of your Intercom workspace
Contact = superset of Lead or User/Customer
A visitor is someone who visits your websites but doesn't interact with Intercom.
A lead is a visitor who interacted with Intercom.
A user is a lead that Signed up (logged in or registered for your service, they were identified via user_id parameter)
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