Skip to main content
Answered

How do I track that a user unsubscribed?

  • January 11, 2023
  • 1 reply
  • 118 views

How to track that user unsubscribe (or blocked) mobile push for App through Intercom?

Best answer by Racheal

Hey @dmitry k​ Racheal from the support engineer team here👋 

 

Filtering your contacts by enabled_push_messaging is false will show you everyone who denied mobile push sending. This will not include users who haven't been asked yet. To find users who haven't been asked yet you would need to search by enabled_push_messaging is unknown:

Screenshot 2023-01-12 at 5.52.55 PM 

View original
Did this topic help you find an answer to your question?

1 reply

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • January 12, 2023

Hey @dmitry k​ Racheal from the support engineer team here👋 

 

Filtering your contacts by enabled_push_messaging is false will show you everyone who denied mobile push sending. This will not include users who haven't been asked yet. To find users who haven't been asked yet you would need to search by enabled_push_messaging is unknown:

Screenshot 2023-01-12 at 5.52.55 PM 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings