We are a remote company, and this feature being turned on by default (rather than Opt-In) has created issues for our team members feeling uncomfortable because customers have found them on Twitter/LinkedIn.
Answered
How do you handle the Public Profile showing your team member's location by default?
Best answer by Titho
As part of the training and induction to Intercom we have the team go through process of removing stuff like last name from the intercom user / email, upload an avatar (either personal or a generic cartoon image - like the one i got on here), opt out of the location details and update their role.
Usually at this point we also remind and train them on the bizarre way mode = on (versus Available being On which seems more intuitive).
I have found this gives them some personalisation and gets the outcomes desired.
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