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How to Filter Contacts with "Blank" email. 'Unknown' does not bring up the Leads with no email present, and searching for a blank field is not something that is coming as obvious for me.

  • September 22, 2022
  • 1 reply
  • 82 views

Looking for 'People' who have these types of details. Screen Shot 2022-09-22 at 11.58.10 AM

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1 reply

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • September 23, 2022

Hey @robert l12​ 👋🏼

 

The filter combination 'Leads' and 'Email is Unknown' should show these leads 👇🏼

Screenshot 2022-09-23 at 15.14.53I tested this to double-check for you! If you aren't getting results, I would suggest checking that those leads you have in Contacts actually don't have emails attached to them. You can check this by adding 'Emails' into the columns in Contacts here 👇🏼

Screenshot 2022-09-23 at 15.17.31If there are leads with no emails showing there - I would suggest reaching out to one of our support agents via the Messenger with a few of these examples so they can investigate this for you 👀


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