Right now we use Intercom for all our communications with users, but we send some automated emails from our backend to them too.

The problem we have with this is that we rely on the last contacted field for our segments, and our automated emails from the backend are not included in this field as it only takes the communications done through Intercom.

Is there a way to sync these emails from the backend to Intercom so we can also include them in the last contacted field? Also, would be great to have these communications in the user's profile in Intercom so we can track all the conversations.

Any idea/suggestion on how to solve this? Thanks!!