Hi! I need to add a button to our customer support page that will open direct chat with the customer that was contacted before. How can i do it? What data should i retreive and save after the first conversation and how can i later open a direct chat using javascript and previously retrieved data?
Thanks!
Hey @eric u​, when you say "a direct chat with the customer that was contacted before", can you tell me a bit more about what you're looking to achieve here?
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Are you recording your customers as logged-in users?
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