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Answered

Open a chat with existing contact

  • May 26, 2021
  • 1 reply
  • 15 views

Hi! I need to add a button to our customer support page that will open direct chat with the customer that was contacted before. How can i do it? What data should i retreive and save after the first conversation and how can i later open a direct chat using javascript and previously retrieved data?

Thanks!

Best answer by Eric Fitz

Hey @eric u​, when you say "a direct chat with the customer that was contacted before", can you tell me a bit more about what you're looking to achieve here?

 

Are you recording your customers as logged-in users?

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Eric Fitz
Employee
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  • May 28, 2021

Hey @eric u​, when you say "a direct chat with the customer that was contacted before", can you tell me a bit more about what you're looking to achieve here?

 

Are you recording your customers as logged-in users?


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