Hello, Intercom community! Is there a way to monitor the deletion/archiving of users by the teammates?
Also, can we somehow limit rights to archive/delete users for some users (i did not find such a setting in the permissions settings)
Hello, Intercom community! Is there a way to monitor the deletion/archiving of users by the teammates?
Also, can we somehow limit rights to archive/delete users for some users (i did not find such a setting in the permissions settings)
Best answer by Titho
Have you had a look through the teammate activity logs, I think the entry for permanently deleted a user_role from your user_role list should cover it?
I am not 100% on permissions but I have assumed that our chat agents that only have base permissions of an inbox seat and can reassign conversations so they would not be able to delete users (as they do not have workspace data permissions).
See https://www.intercom.com/help/en/articles/176-permissions-how-to-restrict-access-for-some-teammates"alt="http://https://www.intercom.com/help/en/articles/176-permissions-how-to-restrict-access-for-some-teammates"target="_blank">here for the breakdown, assuming you have not seen this article - hope it helps.
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