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Why can’t I reset my password?

  • June 26, 2020
  • 1 reply
  • 707 views

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I’ve tried selecting the option to reset my password but the email isn’t coming through. How do I resolve this?

Best answer by Eric Fitz

Make sure that the email you’ve input in the “forgot password” link is the same email address which you use to log in to Intercom. We can’t send a password reset link to an email address that’s not the same as the one you use to log in normally.

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1 reply

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • June 26, 2020

Make sure that the email you’ve input in the “forgot password” link is the same email address which you use to log in to Intercom. We can’t send a password reset link to an email address that’s not the same as the one you use to log in normally.


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