Skip to main content
Answered

Why has my workspace stopped tracking users & leads?

  • September 15, 2020
  • 7 replies
  • 8 views

  • New Participant
  • 1 reply

I can't get update about my contacts actions or new users: Suddenly 24 hrs ago, I started not to receive any updates on my contacts dashboard about my users , either new users or last see users and others. I see only the users before 15 sept. I am on a free plan. is there something I am missing here ?

 

Best answer by Roy

Hello @naresh​ , @theodore​ ,

 

Please, provide a bit more information and I will try to help.

 

>You can see our page at 42layers.io

The Intercom code is not installed on this website. Please, contact to your developer team to fix this issue.

 

Looking forward.

View original
Did this topic help you find an answer to your question?

7 replies

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 15, 2020

Hey @moatz​, have you checked with your dev team to see if your Intercom script to track users and leads is still functioning as expected on your site?


  • Author
  • New Participant
  • 1 reply
  • September 15, 2020

we didn't deploy any changes in production in the last couple of weeks. unless intercom made any changes in the code . that should be kept working normally

 


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 16, 2020

Could you share with me a link to a page where you have Intercom's tracking script installed?


  • New Participant
  • 2 replies
  • May 3, 2021

We have the same issue now. Has this been resolved?


  • New Participant
  • 1 reply
  • May 3, 2021

We are seeing the same issue, if that helps at all. You can see our page at 42layers.io


  • New Participant
  • 2 replies
  • May 3, 2021

Eric, We are running into this issue too. Super frustrating and impossible to get hold of support to debug the issue.


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • May 4, 2021

Hello @naresh​ , @theodore​ ,

 

Please, provide a bit more information and I will try to help.

 

>You can see our page at 42layers.io

The Intercom code is not installed on this website. Please, contact to your developer team to fix this issue.

 

Looking forward.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings