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AI customers' feedback and suggestion collection


Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

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Best answer by Ebenezer.Laleye 29 May 2024, 18:31

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We have an app that can generate insights from recent conversations. It is still in beta mode tough. If you are interested, please message me.

@lifan Thank you. It would be nice. Could you please provide more details?

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this is an example insight from an auto repair shop:

 

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Hi @Innocent! Ebenezer here from Engineering Support👋.

Just to give an answer from Intercom, We currently don’t have tool like this but I can submit this as a feature request to the R&D team for you.🙏

 

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