AI customers' feedback and suggestion collection

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?


Best answer by Ebenezer.Laleye 29 May 2024, 18:31

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We have an app that can generate insights from recent conversations. It is still in beta mode tough. If you are interested, please message me.

@lifan Thank you. It would be nice. Could you please provide more details?


this is an example insight from an auto repair shop:


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Hi @Innocent! Ebenezer here from Engineering Support👋.

Just to give an answer from Intercom, We currently don’t have tool like this but I can submit this as a feature request to the R&D team for you.🙏