Answered

Auto-Reply: as solution for no signature feature.

  • 5 August 2021
  • 6 replies
  • 65 views
A

Hey guys,

 

we are a german based company, in e-mails we are comitted to post our company details to emails. There is no Signature-Feature in Intercom, so we tought about a workaround.

 

The workaround would be:

  1. Get Message from Customer per E-Mail
  2. Intercom send an auto-reply [JUST FOR E-MAIL Conversation]
    1. Text would be like: We are currently very busy and write you as soon as possible. [Now our company details, that are required from german law.]
  3. From now on, we dont send any company details, but we had it in the first response, so the law-situation is fine.

 

Any ideas how to set it up, that every FIRST Message via EMAIL get an AUTO-REPLY?

 

Thanks for help!

 

Andreas!

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Best answer by Kevin Bendixen 5 August 2021, 14:07

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6 replies

Kevin Bendixen
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@andreas b12​ Would it be enough if all of your outgoing emails from Intercom had a signature? You could simply create a custom email template where you could include a signature in the footer element. You can then select this template to be the default one for all emails.

A

You wrote its for outgoing e-mails. I found the feature, but it is on "Outbound". - Does the template also works an alle via Messenger sent e-mails? Thats our point, need it for the outgoing e-mails by answering questions in messenger.

Thanks for your help!

Kevin Bendixen
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Userlevel 3
Badge +5

@andreas b12​ yes, if you choose the template as the default it will also be used when you respond to an email via the Intercom inbox.

A

Good Morning Kevin.

Thats wrong, tested it right now, its not working. The Template I designed and choose not displayed on the respond email via intercom inbox.

Kevin Bendixen
Rank
Userlevel 3
Badge +5

@andreas b12​ Then there seems to be a misunderstanding of what you are trying to do. Because I just sent an email to myself via the Intercom messenger using this button and it did use the default template I set.

Bildschirmfoto 2021-08-06 um 16.31.36Can you explain what exactly you want to do?

Or are you talking about the "reminder" emails that Intercom sends if a user hasn't seen your chat response?

M

Hey there.

We've got the same problem and the proposed solution doesn't work.

 

How can we add a footer to the following email generated by replying to a conversation in Inbox?

 

Screen Shot 2022-02-16 at 13.30.59

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