Hi everyone 👋
I'm looking to do something like Stripe is doing (screen capture).
Let me explain : we are currently facing a high volume in our chats. Our response time is much too high. I would like to warn our customers about that. I went on our Stripe's account which has that kind of message and I love it. Can someone explain me how to do that properly when a customer write to us to warn him?
Have a great day,
David
Hey @user1083, I can't say for certain, but I don't think that's an automated message in the screenshot you've shared! It looks to me like the teammate might be using a Macro as their first reply for incoming conversations.
Alternatively, you can leverage Intercom's API for this - specifically, the "Reply to a conversation" endpoint.
You can also edit the Messenger so that it shows a special notice at the top, which is ideal for letting your customers know about delays - this guide will show you how to do this.
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