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When a team member is set to away & reassigning, and a user responds to a message, the message does not follow the round robin rule, but rather remains in an unassigned state. How would one automatically allow the message to follow the round robin rules?

Hey @bunna​ 👋

 

Unfortunately, Round Robin only assigns new conversations. It does not assign conversations in the inbox that have been reassigned.

 

As such, Balanced Assignment may be a good fit for the team inbox conversations are being reassigned to. Otherwise, the conversations would have to be manually claimed.

 

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