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Answered

Can I change the notification sound in Inbox?


How can I change the sound of the notification with a louder one? I keep losing messages because I can't hear it!

Best answer by Sam M12

We've recently shipped a change that means you can now choose different notification sound 🙌 🎶

 

You can read more about how to choose a different sound in this article: Can I change the notification sound in Inbox?

 

Do get in touch if you have any feedback!

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17 replies

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  • Expert User
  • 1152 replies
  • September 10, 2020

Hello @user249​ , Currently it's not possible to change sound notification in Intercom.

 

You can suggest this feature in @Product Wishlist​ group.

 

in the meantime, you can enable desktop notification and never miss a conversation:

Notification

 

 

Hope this will be helpful.


  • Author
  • New Participant
  • 1 reply
  • September 10, 2020

Thank you for that tip! However the notifications on the mobile devices have a specific time delay on Android and iOS devices, and that is destroying our performance, no matter how good or bad the internet connection is! Do you know if there is something we could do about it?


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  • Expert User
  • 1152 replies
  • September 10, 2020

@user249​ , I also used Intercom on my iOS device and there were no delays. 

 

1) you have a good internet connection (Wi-Fi or LTE)?;

2) Make sure that "Restrict background data" is not turned on for Intercom APP;

3) Keep in mind that if Wifi-Optimization or Low Power Mode is turned on - There will be delays getting notifications.


  • New Participant
  • 3 replies
  • September 15, 2020

We've been waiting for this as well. The sound, or as our support team refers to it - the "tinitus cricket of death" has long been a sore point for us. Really wish Intercom would give us the option to change it, or mute it. Some variety and options at least!


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  • Expert User
  • 1152 replies
  • September 15, 2020

@andrew s12​ , You can disable "Tinitus cricket of death" from here:

soundsintercom

 


  • New Participant
  • 3 replies
  • September 15, 2020

@roy s11 Tried that, but still getting the chirp on all new inbound messages as well as inbound responses to assigned conversations.


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  • Expert User
  • 1152 replies
  • September 15, 2020

@andrew s12​ , Once you turn off "Play sound when your tab blinks", refresh the application and it will work.

 


  • New Participant
  • 3 replies
  • September 16, 2020

That worked! Thank you!


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  • Expert User
  • 1152 replies
  • September 16, 2020

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  • New Participant
  • 1 reply
  • February 18, 2021

@roy s11​ Is there any news on making a new sound for intercom? All of my people have headsets on when they are talking on the phone - and that pling sound is slowly getting on their nerves


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  • Expert User
  • 1152 replies
  • February 18, 2021

Hi @nicolai​ , Afraid it's still not possible to change sound notification in Intercom 😞

 

How about disabling sound notification and use desktop notification only?

 

BTW - I found a Chrome extinction, that will allow you to set the volume level for each tab separately. With this ext. it's possible to adjust the Intercom sound notification volume.

 

You also can request this feature in @Product Wishlist​ once more.

 


  • 0 replies
  • March 15, 2021

Hey @nicolai​, can I ask - are you just looking to change the sound that plays or do you want to adjust which conversations trigger a ping? What are the notifications most helpful for?


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  • Innovator
  • 29 replies
  • July 16, 2021

I know this wasn't aimed at me, but I'd love to be a little more granular with the notifications, including the sounds. Specifically, it'd be great to either mute or differentiate the default, but then add or alter another for when you're mentioned, or a ticket is assigned to you. Additionally, having a customisable alert for when an incoming message hasn't been touched or responded to.


  • New Participant
  • 1 reply
  • August 23, 2021

@roy s11​ Hi, any updates on the sound notification? Looks like it has been a year already...


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  • Expert User
  • 1152 replies
  • August 25, 2021

@leon b​ 👋 Hi, I understood how important the following feature can be for you.

 

At this moment it's still not possible to change the sound notification. I don't even think that it's planned in the current quarter or in Q4.

 

I hope this will be helpful.


Sam M12
Employee
  • Employee
  • 2 replies
  • Answer
  • October 22, 2021

We've recently shipped a change that means you can now choose different notification sound 🙌 🎶

 

You can read more about how to choose a different sound in this article: Can I change the notification sound in Inbox?

 

Do get in touch if you have any feedback!


  • New Participant
  • 1 reply
  • November 1, 2021

@sam s12 Murray​  Appreciate the update. My team and I have noticed that the new notification sounds are even harder to hear than the default. Possible to get more options (esp ones that last a bit longer)?

 

Would also be a huge win if notification sounds could be customized for chat (quick SLA) vs email (longer SLA). Thanks again!


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