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Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

  • November 29, 2022
  • 2 replies
  • 78 views

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

Best answer by Daniel M15

Hey @user2074​! Daniel from Customer Support Engineering here 🔧 

 

You can achieve this by enabling the option "Prevent visitors replying to closed conversations" under Messenger > Setup > Messages > "Control inbound conversation volume" 👍 Hope it helps!

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2 replies

Daniel M15
Employee
  • Employee
  • 240 replies
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  • December 1, 2022

Hey @user2074​! Daniel from Customer Support Engineering here 🔧 

 

You can achieve this by enabling the option "Prevent visitors replying to closed conversations" under Messenger > Setup > Messages > "Control inbound conversation volume" 👍 Hope it helps!


  • New Participant
  • 4 replies
  • March 23, 2023

Hello, @Daniel M15 I have a follow-up question. I see this is a setting in messenger, but will this apply to both chat and email conversations? Or just chat? 

Thank you!


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