Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?
Answered
Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?
Best answer by Daniel M15
Hey @user2074! Daniel from Customer Support Engineering here 🔧
You can achieve this by enabling the option "Prevent visitors replying to closed conversations" under Messenger > Setup > Messages > "Control inbound conversation volume" 👍 Hope it helps!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.