Hi Team,

I’m Darshan Hiranandani, hope you're all doing well! We're currently facing a challenge with transferring larger-than-100MB files via Intercom, as its built-in file upload feature is limited to 100MB. For now, we’ve been using Google Drive as a workaround, but the process of manually creating and sharing folders with customers is inconvenient, and many customers struggle with accessing the Google Drive links.

We also looked into SendSafely, but it seems overpriced for our needs, requiring a minimum of 15 users.

I wanted to reach out and ask if anyone has found a better solution or workaround for transferring larger files securely with customers inside Intercom. Ideally, we need something that’s easy to use, secure, and cost-effective for our small team of 3.

Any suggestions or tools that you are using to handle this? I’d really appreciate your input!

Thanks in advance!

Regards

Darshan Hiranandani