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Darshan Hiranandani : Best Solutions for Secure, Large File Transfer (Over 100MB) Inside Intercom for Small Teams

  • 26 December 2024
  • 1 reply
  • 33 views

Hi Team,

I’m Darshan Hiranandani, hope you're all doing well! We're currently facing a challenge with transferring larger-than-100MB files via Intercom, as its built-in file upload feature is limited to 100MB. For now, we’ve been using Google Drive as a workaround, but the process of manually creating and sharing folders with customers is inconvenient, and many customers struggle with accessing the Google Drive links.

We also looked into SendSafely, but it seems overpriced for our needs, requiring a minimum of 15 users.

I wanted to reach out and ask if anyone has found a better solution or workaround for transferring larger files securely with customers inside Intercom. Ideally, we need something that’s easy to use, secure, and cost-effective for our small team of 3.

Any suggestions or tools that you are using to handle this? I’d really appreciate your input!

Thanks in advance!

Regards

Darshan Hiranandani

Best answer by Shaq Payne

Hey Darshan, Shaq here nice to meet you! 🤝

One suggestion I would have is Dropbox. But I also found this post in the community on the same topic. I really liked the answer Nur provided as it included multiple options geared toward smaller teams. Hopefully one works for you and your team as well. 

 

Good luck and cheers! 

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Shaq Payne
Intercom Team
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  • Intercom Team
  • 27 replies
  • Answer
  • December 29, 2024

Hey Darshan, Shaq here nice to meet you! 🤝

One suggestion I would have is Dropbox. But I also found this post in the community on the same topic. I really liked the answer Nur provided as it included multiple options geared toward smaller teams. Hopefully one works for you and your team as well. 

 

Good luck and cheers! 


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