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Does Intercom have any ticketing workflows?

  • August 12, 2020
  • 1 reply
  • 19 views

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How can I help my team get as much context on a conversation as possible before it’s assigned to them?

1 reply

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • August 12, 2020

You can implement ticketing workflows to help your team get as much context as possible before a conversation is assigned to them, or to allow them to manually add context!

 

This guide will tell you all you need to know about how to implement ticketing features in Intercom!


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